- Basic contact details: We collect your name, email address, postal address and telephone number, so that we can contact you about your service, and any other products and services that we have from time to time agreed to provide to your business.
- Business details: We require you to provide the name of the business you represent and details of the goods and/or services your business offers so that we can provide you with the best possible service that is tailored to your business’s needs. You may also choose to provide other information about you and your business. We do not require you to do this but if you do, we will process this other information for the purposes of provide right service for you.
- Payment details: We require your payment card details so that we can obtain payment for any paid-for products and services that we provide to your business.
- Correspondence: We collect any additional personal data that you may provide to us from time to time if you contact us by email, letter or telephone, through our website or by any other means. If you contact us by telephone, we may also record the call and make notes in relation to your call for training and service improvement purposes, to comply with our legal obligations and to be able to deal with any dispute or defence of a claim which may arise in the course of us providing our products and services to you.
How we use your personal data
We use your personal data to provide you with the products and services you have requested. We use your personal data to accept you as a new or returning customer,
To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services). To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate. To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner. To investigate, detect and prevent fraud and comply with our legal obligations In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies, including Trading Standards, if they request it.
Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows: Consent In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of sending you marketing communications about our products and services;
Necessary for the performance of a contract and to comply with our legal obligations It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the contract between us (which, depending on the products and services we have from time to time agreed to provide to your business, is governed by one or more of the terms and conditions). In particular, we rely on this legal ground to:
- confirm your identity and verify the information you provide;
- process payments; and
- provide and improve customer support.
If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you. In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud. Necessary for the purposes of our legitimate business interests It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:
- provide you with products and services that are as useful and beneficial to your business as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to your business;
- better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
- confirm whether or not you would like to renew your contract with us for any paid-for products and services;
- develop and improve our website to enhance the customer experience;
- respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
- ensure effective operational management and internal administration of our business, data retention, compliance with regulatory guidance and exercise or defence of legal claims.
Please note that where we wish to rely on this legal ground for processing, we are required by data protection law to consider whether our legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue to process your personal data on the basis of our legitimate interests only if we determine that your interests, rights and freedoms are not overridden by our legitimate interests. We have considered these matters and on balance, we consider that the benefits described above are not outweighed by your interests or your fundamental rights and freedoms. Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).
Who we share your personal data with
How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law;
- archived to uphold requests not to contact for legitimate business interests
- potential or actual disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
You have the following rights regarding your personal data:
- See any data we hold about you
- Have inaccuracies in any data held about you corrected
- Have information erased (and forgotten by us), subject to retaining commercial and accounts information as described above)
- Prevent direct marketing to you by us
- Data portability (to be provided with an electronic copy of the data relevant to you)
- Complain to the regulator (ICO)
You can also unsubscribe from our mailing list by clicking the ‘unsubscribe’ button at the bottom the newsletters or emails that we send you. This will result in your data being automatically erased from the relevant mailing list.
For more information about your rights or if you would like to exercise any of your rights, you are welcome to contact us.
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