Privacy Policy

This Privacy Policy describes who we are, how we obtain and use the personal data of representatives of our business customers, why we are allowed to do so by law, who has access to your personal data and what your rights are. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling).

About us

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.  What personal data we collect and why Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services). This Privacy Policy is concerned with the personal data of representatives of our business customers, including staff of companies, partners in a partnership and sole traders. We collect the following personal data from you:

• Basic contact details: We collect your name, email address, postal address and telephone number, so that we can contact you about your service, and any other products and services that we have from time to time agreed to provide to your business.
• Business details: We require you to provide the name of the business you represent and details of the goods and/or services your business offers so that we can provide you with the best possible service that is tailored to your business’s needs. You may also choose to provide other information about you and your business. We do not require you to do this but if you do, we will process this other information for the purposes of provide right service for you.
• Payment details: We require your payment card details so that we can obtain payment for any paid-for products and services that we provide to your business.
• Correspondence: We collect any additional personal data that you may provide to us from time to time if you contact us by email, letter or telephone, through our website or by any other means. If you contact us by telephone, we may also record the call and make notes in relation to your call for training and service improvement purposes, to comply with our legal obligations and to be able to deal with any dispute or defence of a claim which may arise in the course of us providing our products and services to you.

We also obtain information about you from other sources: Cookies and similar technologies: We track your use of our website through cookies and other similar technologies so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experienced. Please see our Cookie Policy to find out more. Third parties: We obtain personal data about you from third parties where you have given that third party consent to share such information with us. Details of these third parties, the type of personal data we obtain from them and why, are set out in the table below.

How we use your personal data

We use your personal data to provide you with the products and services you have requested. We use your personal data to accept you as a new or returning customer,

 To register a domain name on your behalf If you have requested for this service, we may need to share your contact details with the registrar responsible for maintaining the relevant register of domain names in order to complete the registration of a domain name on your behalf. To send you service communications, including in relation to changes to our contract terms We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide to your business, including to let you know about major changes to those products and services or to the terms of the contract between us or to any related information (such as changes to this Privacy Policy). To confirm your identity and verify the information you provide For security reasons , we may sometime need to confirm you are who you say you are. This means we may check the information you provide to us against other information we hold about you from the third-party sources described above in What personal data we collect and why. To process payments We process your payment card or bank details so that we can obtain payment for any paid-for products and services you have requested and collect any future payments or overdue amounts for those products and services. Direct marketing If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our products and services. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us. To track your usage of our website, communications, products and services We use cookies and similar technologies to track your activity on our website so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experienced. Please see our Cookie Policy to find out more. We also use tracking technology within our emails to capture information such as the time and date you open our emails and the type of device used to open it. We use this information to understand the effectiveness of our email communications so that we can improve them in the future and provide a more personalised overall service to you. To contact you about a contract renewal for paid-for products and services .

To provide and improve customer support We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).  To maintain our records and improve data accuracy Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate. To respond to enquiries, complaints and disputes We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner. To investigate, detect and prevent fraud and comply with our legal obligations In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies, including Trading Standards, if they request it.

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows: Consent In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of sending you marketing communications about our products and services;

Necessary for the performance of a contract and to comply with our legal obligations It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the contract between us (which, depending on the products and services we have from time to time agreed to provide to your business, is governed by one or more of the terms and conditions). In particular, we rely on this legal ground to:

• communicate with you about the products and services that we provide to your business, including to let you know about major changes to those products and services or to the terms of the contract between us or to any related information (such as changes to this Privacy Policy);
• confirm your identity and verify the information you provide;
• process payments; and
• provide and improve customer support.

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you. In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud. Necessary for the purposes of our legitimate business interests It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

• provide you with products and services that are as useful and beneficial to your business as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to your business;
• better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
• confirm whether or not you would like to renew your contract with us for any paid-for products and services;
• develop and improve our website to enhance the customer experience;
• respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
• ensure effective operational management and internal administration of our business, data retention, compliance with regulatory guidance and exercise or defence of legal claims.

Please note that where we wish to rely on this legal ground for processing, we are required by data protection law to consider whether our legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue to process your personal data on the basis of our legitimate interests only if we determine that your interests, rights and freedoms are not overridden by our legitimate interests. We have considered these matters and on balance, we consider that the benefits described above are not outweighed by your interests or your fundamental rights and freedoms. Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

Who we share your personal data with

We do not share your data with any Third Party for their benefit, we will share required Data with our suppliers to complete a task requested by yourself for example registering a domain, promoting your website and business. We will disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection. In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the European Economic Area (“EEA”) and such destinations may not have laws which protect your personal data to the same extent as in the EEA. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside the EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law;
• archived to uphold requests not to contact for legitimate business interests
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Your rights

You have the following rights regarding your personal data:

• See any data we hold about you
• Have inaccuracies in any data held about you corrected
• Have information erased (and forgotten by us), subject to retaining commercial and accounts information as described above)
• Prevent direct marketing to you by us
• Data portability (to be provided with an electronic copy of the data relevant to you)
• Complain to the regulator (ICO)

You can also unsubscribe from our mailing list by clicking the ‘unsubscribe’ button at the bottom the newsletters or emails that we send you. This will result in your data being automatically erased from the relevant mailing list.

For more information about your rights or if you would like to exercise any of your rights, you are welcome to contact us.

Links to other websites

Our website contains hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you provide personal data to us. We won’t alert you to minor changes, but if there are any major changes we will let you know and where appropriate ask for your consent.